Refund policy

Last Updated: October 26, 2026

At DAMNISS, we want you to love your grill. If something isn't right, we're here to help.

1. Returns

You may return your item within [30] days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging, with all parts and accessories included.

2. How to Start a Return

Email us at damnissservice@gmail.com with your order number and the reason for your return. We'll reply with return instructions. Please do not send items back without contacting us first, as returns sent without approval cannot be accepted.

3. Return Shipping

[Return shipping costs are the customer's responsibility.] If the return is due to our error (for example, you received the wrong or a defective item), we'll cover the return shipping.

4. Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within [5–10] business days. Please note that your bank or card provider may take extra time to process the refund.

5. Damaged in Transit

If your item is damaged during shipping, please email us with photos of the damage and your order number. We'll send you a free replacement part or a brand-new grill, with no need to return the damaged item [unless we ask you to].

6. Defective Items & Warranty

All DAMNISS grills come with a 1-year warranty. If a part fails due to a manufacturing defect, contact us with your order number and a photo or video of the issue, and we'll send a free replacement part or arrange a replacement grill.

7. Order Cancellations

You can cancel your order for a full refund at any time before it ships. Once an order has shipped, it can no longer be cancelled, but you may still return it under this policy.